GenAI lifts individual procurement work, but only 25% of CPOs have redesigned jobs around it.
Gartner's CPO surveys find 63% of chief procurement officers expect AI to significantly improve performance within three years, but only 25% have redesigned jobs or roles, and only 36% are very confident they can redesign the function for AI. Gartner says GenAI lifts individual productivity but not team or enterprise outcomes without that redesign. For supply chain teams, the gains depend on changing the work, not just adding the tool.

